Shipping policy

We provide both direct-to-customer shipping and store collection options, depending on the stock location. Please refer to the details for each location listed below.

Alpha Store (Retail Outlet)
Pick-up available at 27 Shakespeare St, Alpha, QLD.
Delivery quoted on request.

Warehouse A (usually ships in 2-5 business days)
Free standard delivery on orders $99 and over.
A $9.95 fee applies to orders under $99.
Pick-up available at 27 Shakespeare St, Alpha, QLD.
Pack quantities ship faster.

Warehouse B (usually ships to Alpha Store in 5-9 business days)

All items from Warehouse B ship to Alpha Store.
Pick-up available at 27 Shakespeare St, Alpha, QLD.
Delivery quoted on request.

Warehouse H (usually ships to Alpha Store in 7-10 business days)

All items from Warehouse H ship to Alpha Store.
Pick-up available at 27 Shakespeare St, Alpha, QLD.
Delivery quoted on request.

Warehouse M (usually ships in 2-5 business days)
Free standard delivery on orders $99 and over.
A $9.95 fee applies to orders under $99.
Pick-up available at 27 Shakespeare St, Alpha, QLD.
Pack quantities ship faster.

Bulky Items Shipping
Any order over 5kg is considered a bulky item. If your order falls into this category, no worries! We’ll get back to you with a personalized shipping quote to ensure you get the best possible rate.

Thanks for understanding, and happy shopping!

We work hard to deliver to you as fast as we can!  Delivery times may vary depending on your location. 

Need more information?
Contact our friendly customer service team at petertilse@petergerard.com.au
We’re always here, ready and raring to lend a hand!” 😊